Privacy Policy for Koko
Effective Date: March 9, 2026
Koko ("Koko", "we", "us", or "our") is a global live streaming platform designed for users aged 18 and older. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use the Koko mobile application, website, and related services (collectively referred to as the "Service").
By accessing or using Koko, you agree to the practices described in this Privacy Policy. If you do not agree with this policy, please discontinue use of the Service.
1.1 Purpose of This Privacy Policy
This Privacy Policy describes how Koko collects, uses, stores, processes, and protects personal information when users interact with the Koko platform.
1.2 Applicability
This Privacy Policy applies to all users of the Koko mobile application, website, and associated services worldwide.
1.3 Agreement to This Policy
By creating an account or using the Service, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and processing of your information as described herein.
1.4 Relationship with Terms of Service
This Privacy Policy forms part of the overall legal framework governing your use of Koko and should be read together with our Terms of Service.
2.1 Account Information
When you create a Koko account, we may collect certain information including:
2.2 Profile Information
Users may voluntarily provide additional profile information to enhance their presence on the platform, including:
2.3 User Generated Content (UGC)
Because Koko is a live streaming platform, we collect and store content that users voluntarily create or upload, including:
2.4 Communications with Us
If you contact our support team or communicate with us via email or other channels, we may collect:
3.1 Device Information
We may automatically collect information about the device you use to access Koko, including:
3.2 Log Information
When you use our Service, certain log data may be automatically recorded, including:
3.3 Network Information
We may collect network-related data such as:
3.4 Application Usage Data
We collect information about how users interact with the platform, including:
4.1 General Location Data
We may collect approximate location information based on:
4.2 Optional Location Features
Some features may allow you to share location-based information. These features are optional and require your permission.
4.3 Location Data Usage
Location information may be used to:
4.4 Location Control
You may disable location permissions through your device settings at any time.
5.1 Providing the Service
We use the information we collect to operate, maintain, and provide the core functionality of the Koko platform, including live streaming, messaging, user interaction, and account management.
5.2 Personalization and Recommendations
Information collected may be used to personalize your experience on Koko. This includes recommending live streams, suggesting content, and improving relevance of user interactions.
5.3 Platform Improvement
We analyze user behavior and technical data to improve product performance, optimize user experience, and develop new features and services.
5.4 Customer Support
Information may be used to respond to inquiries, troubleshoot technical issues, investigate user reports, and provide support services.
5.5 Security and Fraud Prevention
We may process user data to detect suspicious behavior, prevent fraud, enforce platform rules, and protect the integrity of the Koko community.
5.6 Communication with Users
We may use your contact information to send important notifications, security alerts, updates to our policies, and service-related announcements.
6.1 Use of Cookies
Koko may use cookies, local storage, and similar technologies to improve service performance and enhance user experience.
6.2 Types of Technologies Used
Technologies we may use include:
6.3 Purpose of Tracking Technologies
These technologies help us:
6.4 User Control
Users may manage or disable cookies through device settings or browser preferences, though doing so may affect certain platform functionalities.
7.1 Service Providers
We may share information with trusted third-party service providers who assist us in operating the platform, including:
These providers are required to protect user information and use it solely for service-related purposes.
7.2 Legal Requirements
We may disclose personal information when required by law or when we believe such action is necessary to:
7.3 Business Transfers
If Koko is involved in a merger, acquisition, investment, or asset sale, user information may be transferred as part of that transaction.
7.4 Protection of Rights
Information may be disclosed if necessary to enforce our policies, investigate violations, or address illegal activities.
8.1 Data Storage Location
User information may be stored on secure servers operated by Koko or authorized service providers in various jurisdictions depending on operational requirements.
8.2 Retention Period
We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements.
8.3 Account Deletion
When a user deletes their account, we will take reasonable steps to remove or anonymize personal information, except where retention is required for legal or regulatory purposes.
8.4 Backup and Security Copies
Certain information may remain in backup storage for a limited period to ensure system integrity and security.
9.1 Right to Access
Users have the right to request access to the personal information that Koko holds about them. Upon request, we will provide information regarding the categories of data collected and how it is processed.
9.2 Right to Correction
If any personal information associated with your account is inaccurate or incomplete, you may request correction or update of such information through your account settings or by contacting us.
9.3 Right to Deletion
Users may request deletion of their personal information or their entire account. Upon verification of the request, we will take reasonable steps to delete or anonymize the data unless retention is required by law.
9.4 Right to Withdraw Consent
Where processing of personal information is based on your consent, you may withdraw that consent at any time. Withdrawal of consent may affect your ability to use certain features of the Service.
9.5 Data Portability
Where applicable under relevant laws, users may request a copy of their personal data in a commonly used electronic format.
9.6 Exercising Your Rights
Requests related to personal data rights may be submitted to our support team via email at service@koko.email. We may require identity verification before processing such requests.
10.1 Protection of Personal Information
Koko implements reasonable technical and organizational security measures designed to protect personal information against unauthorized access, loss, misuse, or alteration.
10.2 Encryption and Secure Transmission
Sensitive information transmitted through the platform may be protected using encryption technologies and secure communication protocols.
10.3 Access Control
Access to personal information within our systems is restricted to authorized personnel who require such access to perform their job responsibilities.
10.4 Security Monitoring
We continuously monitor our systems for potential vulnerabilities, malicious activity, and security incidents.
10.5 User Responsibility
Users are responsible for maintaining the confidentiality of their account credentials and should immediately notify us if they suspect unauthorized access to their account.
11.1 Global Nature of the Service
Koko operates globally, and user information may be processed or stored in countries other than the country in which the user resides.
11.2 Cross-Border Data Processing
By using the Service, you acknowledge that your information may be transferred to and processed in jurisdictions that may have different data protection laws.
11.3 Safeguards for Transfers
Where required, we implement appropriate safeguards to ensure that international transfers of personal data comply with applicable data protection laws.
11.4 Third-Party Processing Locations
Some of our service providers may operate data centers in multiple regions, and information may be processed according to operational and technical requirements.
12.1 Content Created by Users
Koko allows users to create, upload, broadcast, and share content including live video streams, comments, chat messages, images, and other materials.
12.2 Collection and Storage of UGC
Content submitted by users may be stored on our servers to enable platform functionality, community interaction, and service improvement.
12.3 Public Visibility
Some user-generated content may be visible to other users of the platform depending on the settings and nature of the content, such as live streams and chat messages.
12.4 Content Responsibility
Users are responsible for ensuring that the content they upload or share complies with applicable laws and Koko’s community guidelines.
12.5 Content Moderation
Koko may review, monitor, remove, or restrict access to user-generated content that violates platform policies, infringes intellectual property rights, or poses risks to user safety.
12.6 License to Use Content
By uploading content to the platform, users grant Koko a limited, non-exclusive, worldwide license to host, store, process, and display such content for the purpose of operating and improving the Service.
13.1 Platform Safety Commitment
Koko is committed to maintaining a safe and respectful community environment for all users.
13.2 Monitoring and Detection
We may use automated systems, human moderation, and reporting mechanisms to identify harmful, illegal, or inappropriate content.
13.3 Reporting Mechanisms
Users may report inappropriate behavior, abusive content, or violations of community guidelines directly through the platform.
13.4 Enforcement Actions
When violations are identified, Koko may take actions including content removal, account restrictions, temporary suspension, or permanent account termination.
14.1 Age Restriction
Koko is intended only for individuals who are 18 years of age or older. The platform does not knowingly allow individuals under the age of 18 to create accounts or use the Service.
14.2 No Intentional Collection of Minor Data
We do not knowingly collect, store, or process personal information from individuals under the age of 18. If we become aware that such information has been collected, we will take steps to delete it promptly.
14.3 Account Removal for Underage Users
If it is determined that a user is under 18, their account may be suspended or permanently removed from the platform.
14.4 Reporting Underage Users
Users who believe that a minor is using the platform may report the account through the reporting system or by contacting us directly.
14.5 Child Sexual Abuse and Exploitation (CSAE)
Koko has a zero tolerance policy toward Child Sexual Abuse and Exploitation (CSAE). Any content that involves, promotes, or depicts CSAE is strictly prohibited. We actively monitor and remove such content and may report related activity to relevant law enforcement authorities and child protection organizations where required by law.
15.1 Third-Party Service Providers
Koko may integrate services provided by third parties to support platform functionality, including analytics tools, payment systems, cloud infrastructure, and security services.
15.2 Third-Party Data Processing
These service providers may process certain information on our behalf in accordance with contractual obligations and applicable data protection laws.
15.3 Independent Privacy Policies
Third-party services may operate under their own privacy policies. We encourage users to review the privacy policies of these providers when interacting with external services.
15.4 Third-Party Links
The platform may occasionally contain links to external websites or services. Koko is not responsible for the privacy practices of those third parties.
16.1 Virtual Gifts and Purchases
Koko may allow users to purchase virtual items, digital gifts, or other in-app services.
16.2 Payment Processing
Payments may be processed through authorized third-party payment providers or mobile platform payment systems such as app store payment services.
16.3 Financial Information Handling
Koko does not directly store sensitive financial information such as full credit card numbers. Payment processors manage such information according to their own security standards.
16.4 Transaction Records
We may retain records of transactions for accounting purposes, fraud prevention, dispute resolution, and compliance with legal obligations.
17.1 Retention Duration
Personal information will be retained only for as long as necessary to fulfill the purposes outlined in this Privacy Policy.
17.2 Legal and Regulatory Requirements
In certain circumstances, we may retain information for longer periods if required to comply with legal obligations, resolve disputes, or enforce agreements.
17.3 Anonymization of Data
Where possible, personal information that is no longer required may be anonymized or aggregated for research, analytics, or product improvement purposes.
17.4 Backup Systems
Some information may remain in secure backup systems for a limited time before being permanently deleted.
18.1 Policy Revisions
Koko may update or modify this Privacy Policy from time to time to reflect changes in our services, technologies, or legal obligations.
18.2 Notification of Changes
When significant updates are made, we may notify users through the application, by email, or through other appropriate communication channels.
18.3 Continued Use
Your continued use of the Service after updates become effective constitutes acceptance of the revised Privacy Policy.
18.4 Review of Policy
Users are encouraged to review this Privacy Policy periodically to stay informed about how their information is protected.
19.1 Compliance with Applicable Laws
Koko strives to comply with applicable data protection laws and regulations that may apply to users in different jurisdictions.
19.2 International Privacy Standards
Where applicable, we aim to align our data practices with widely recognized standards for privacy protection.
19.3 User Cooperation
Users are encouraged to ensure that the information they provide is accurate and up to date to help maintain proper data protection practices.
20.1 Contacting Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, you may contact us at:
Email: service@koko.email
20.2 Privacy Requests
Requests related to personal data access, correction, deletion, or other privacy rights may also be submitted through the email address above.
20.3 Response Time
We will make reasonable efforts to respond to privacy-related inquiries within an appropriate timeframe in accordance with applicable laws.